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Archived: Mr Robert Dobson - Church Road

The provider of this service changed - see new profile

Reports


Inspection carried out on 17 January 2014

During a routine inspection

We spoke with two people who used services at the practice. They spoke positively about their experiences of the service. For example, one person told us, "I have been a patient here for 10 years; the treatment I have received has been really good". They told us they were informed about the choices, costs, alternatives and possible outcomes of their treatment.

With people's permission we observed three consultations. We also looked at dental notes and other records kept by the provider.

People were given appropriate information and support regarding their care and told us they understood the choices available to them. One person told us, "I am kept informed of the costs".

People experienced care, treatment and support that met their needs. Treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. There were arrangements in place to deal with medical emergencies.

The provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

People were protected from the risk of infection. They were cared for in a clean environment.

The provider had effective systems to check and monitor the quality of their service. There were also systems to identify, assess and manage risks to the health, safety and welfare of people using the service and others.