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Inspection Summary


Overall summary & rating

Good

Updated 13 August 2019

About the service: Delph House is a residential care home that was providing personal care without nursing to up to 22 people aged 65 and over. At the time of our inspection there were 19 people using the service.

People’s experience of using this service:

People experienced mostly good outcomes of care. The service had recently appointed a new manager who was working alongside the existing registered manager who was on leave at the time of our inspection. Once registered the existing manager was going back to the service they originally came from which is owned by the same provider. The service provided safe care to people because it had adequate systems and processes in place to ensure risks were identified and well managed. There were enough staff who were familiar with people’s needs.

People lived in a clean environment and there were plans in place to continue to refurbish and redecorate the home and improve signage which would help people navigate their way around.

People received support to stay healthy and access other services as needed. Staff were sufficiently trained to meet people’s needs and the manager had identified a range of additional staff training to help enhance staffs existing skills. They had also established regular staff supervision and observation of practice.

People were given medicines as needed and staff received the necessary training and assessed as competent before it was prescribed.

Most people were happy with the service provided and there were a range of social activities to support people’s individual needs. Several people said activities were restricted in terms of staff’s availability and there was less to do in the afternoon and evening. Staff were allocated to oversee and provide activities each day but usually in the morning.

Staff were kind and caring and upheld people’s dignity. We were confident that the service was moving forward and there was a clear plan of action and enough management oversight. Some improvements had only recently been implemented and were not yet firmly embedded.

Rating at last inspection: The service was rated Good at the last inspection on 01/11/2016.

Why we inspected: This was a planned inspection to assess if the service was still providing a good service.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 13 August 2019

The service was safe

Details are in our Safe findings below

Effective

Good

Updated 13 August 2019

The service was effective

Details are in our Safe findings below

Caring

Good

Updated 13 August 2019

The service was caring

Details are in our Safe findings below

Responsive

Good

Updated 13 August 2019

The service was responsive.

Details are in our responsive findings below

Well-led

Good

Updated 13 August 2019

The service was well- led

Details are in our well-led findings below