14 May 2015
During a routine inspection
We carried out this announced inspection by visiting the office on 14 May 2015. Between this date and 19 May 2015, we spoke with the relatives of the two young people who used the service and a relative of a young person who had recently been supported by the service.
At the time of the inspection, the service provided care and support to two young people under the age of 18 in their own homes. They were living with a variety of needs including learning disabilities, physical disabilities and autistic spectrum conditions. Shortly after our visit, the provider changed the conditions of their registration so that they could also provide care to adults in the future.
The service has a registered manager, who is also the provider of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
There were risk assessments in place that gave guidance to staff on how risks to people could be minimised. There were systems in place to safeguard people from the risk of possible harm.
The provider had effective recruitment processes in place and there were sufficient staff to support people safely. Staff understood their roles and responsibilities to seek people’s consent prior to care being provided.
Staff received supervision and support, and had been trained to meet people’s individual needs.
People were supported by caring and respectful staff. They were supported to pursue their hobbies and interests.
People’s needs had been assessed, and care plans took account of their individual needs, preferences, and choices.
The provider had a formal process for handling complaints and concerns. They encouraged feedback from people and acted on the comments received to improve the quality of the service.
The provider had effective quality monitoring processes in place.