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Home Instead South Manchester Good

Inspection Summary


Overall summary & rating

Good

Updated 21 February 2020

About the service

Home Instead South Manchester is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection, 30 people were receiving personal care.

People's experience of using this service and what we found

There were issues around the safe recruitment of staff. Some pre-recruitment checks were not made in the four files we considered, and, in one case, the service could not be satisfied that a member of staff continued to be safely employed. After the inspection, additional measures were put in place to ensure these matters were resolved. We found no evidence people were at risk of harm from this concern. This has resulted in making a recommendation that can be seen in the 'safe' section of this report.

People told us they felt safe. Staff understood their responsibilities about keeping people safe. Risks were identified and managed. Incidents and accidents were recorded so that they could be considered and reflected upon to make improvements to the service. Staff understood their responsibilities to prevent the spread of infection whilst working in and between people's homes.

People liked the staff who supported them and told us staff were kind and respectful. The registered manager, provider representative and staff considered people’s diversity and respected their right to privacy and dignity. They encouraged people to be as independent as they could be and involved them in decisions about their care. The service could provide people with information about local advocacy services, to ensure they could access support to express their views if they needed to. People's personal information was kept confidentially.

Staff had completed training in key areas and were supported to carry out their roles. They were supported in their roles by the provider and registered manager. People were supported to access health services if needed. People's dietary needs were assessed and, where required, they were supported with their meals.

People's care plans were up to date and detailed their individual needs and preferences. People and their relatives knew how to complain, although none we spoke with had any complaints. One person said, "With any issues, I'd just speak to the manager and it will be sorted out without the need to raise a complaint."

The service was managed by a registered manager who had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. There were quality assurance systems in place to monitor the quality and safety of the service. There was a focus on continuous improvement and learning from mistakes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 26 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 February 2020

The service was well-led.

Details are in our well-led findings below.