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Reports


Inspection carried out on 12 December 2013

During a routine inspection

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People’s dental needs were assessed before any treatment was planned.

People who use the service were given appropriate information regarding their care or treatment. The provider had a website which informed people of the range and costs of dental treatments on offer. One person we spoke with on the day of the inspection described their overall experience of the service as ''fine'' and ''efficient'' and that they had never had a problem. They felt staff were approachable.

There were systems in place to reduce the risk and spread of infection. The practice appeared clean and well maintained on the day of the inspection. There was an infection control policy and an infection control lead who was responsible for ensuring that all protocols were followed.

New dental nurses were required to complete an induction programme of training and shadowing of experienced dental staff.

There was a complaints lead and this was detailed within the complaint’s leaflet for people using the service.