- Dentist
Bupa Dental Care Devonshire Square
Assessment report published 23 September 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 16 September 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
BUPA Dental Devonshire Place is part of BUPA, a dental group provider. The practice is in the City of London and provides private dental care and treatment for adults and children.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 29 staff, of which there were 6 dentists, 1 specialist orthodontist, 1 specialist endodontist, 1 dentist with special interest in oral surgery, 7 dental nurses, 1 apprentice dental nurse, 7 dental hygienists, 4 receptionists and a practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 3 dental nurses, 1 receptionist and a practice manager from a neighbouring BUPA practice.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. On the day of our inspection, we spoke with patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients reported receiving professional, effective care and felt well informed about treatment plans, options, costs, and risks. The practice was described as friendly, calm, caring, well equipped, and conveniently located, with excellent service provided by both clinical and reception staff.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.