Provision Care Ltd

Updated 18 July 2025

Provision Care Ltd is a domiciliary care agency that provides care to older people, younger adults, people living with dementia, mental health needs, physical disabilities and sensory impairments, within their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people received personal care. This is help with tasks relation to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 2 people receiving personal care.

This inspection was carried out to follow up on issues identified at the last inspection. At our last inspection there were areas needing improvement. This included medicines management, staff training and the safe recruitment of staff. Governance and oversight of the service also required improvement. At this inspection improvements had been made, and the provider was no longer in breach of regulations.

As this was a small service, we could only gather feedback from a limited number of people. To enable our assessment to be as comprehensive as possible we reviewed multiple records the provider held to enable us to make an informed judgement of the quality of care provided. We also spoke with care staff, the registered manager and care coordinator and reviewed feedback from health professionals. We also looked at care plans, recruitment files, audits and quality assurance records.

Risks to people's health had been identified and were monitored and managed safely. Staff understood their roles and responsibilities to provide ongoing safe care. Safely recruited staff received ongoing training to ensure they could meet people’s needs safely; this included medicines administration and specific training to support and monitor people’s healthcare. Checks were in place to ensure staff followed the provider’s policies and procedures including best practices in relation to infection prevention and control and people’s mental capacity to consent to care and treatment.

The culture in the service was positive. The registered manager was open and transparent and welcomed feedback. There was a strong emphasis on teamwork and good communication across the service. Enough suitably experienced staff were deployed to ensure care was delivered at the time it was arranged for.

Updated 18 July 2025

People felt safe with how their care and support was arranged, delivered and monitored. People were involved in the service, and their rights were upheld. Their care and support needs were assessed before they began using the service. This ensured their needs and preferences could be met effectively whilst also identifying any areas of risk they needed support with. The registered manager had fostered a positive culture and worked with external health and social care professionals to ensure people’s health and wellbeing was maintained and they received continuity of care.

People’s care was provided in accordance with their individual needs from a cohort of consistent staff who knew them well. This provided continuity in their care arrangements. People's equality and diversity needs were considered. Staff were responsive to people’s needs, sought additional guidance when required, alerted managers and health agencies promptly to any concerns of people’s welfare and promoted their independence.

People were provided with regular opportunities to share their feedback about the service provided which was analysed and used to inform service development. All the feedback we reviewed was positive about the management of the service and the quality and standards of care provided. Where minor issues were reported these were reported to be resolved promptly and satisfactorily. One person said, “We all work together it’s like one continuous circle between us. I trust the service, the manager and staff that work there.”