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Inspection Summary


Overall summary & rating

Good

Updated 11 January 2020

About the service

Tamar Care Services is a domiciliary care service that provides care and support to people living in their own homes in the community. The service mainly provides personal care for people in short visits at key times of the day to help people get up in the morning, go to bed at night and support with meals.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

When we inspected the service was providing the regulated activity, personal care, to approximately 70 people.

People’s experience of using this service

People, their relatives and professionals told us care was delivered in a safe way. Staff provided care for people in a compassionate and respectful manner. People received a reliable service, had agreed the times of their visits and received regular updates on any changes. One relative said; “Overall, I am happy with the service provided and channels of communication.”

People were supported by a stable staff team who had the skills and knowledge to meet their needs. They told us they received their medicines on time and staff understood and met their needs. Staff spoke passionately about the people they supported and were clearly committed to providing a responsive and caring service in line with people’s wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Assessments were carried out before people used the service to identify any risks to the person and to the staff supporting them. Care plans were personalised to the individual and recorded details about each person’s specific needs and wishes. These were kept under regular review and updated as people’s needs changed.

People were supported to access healthcare services, staff recognised changes in people's health, and sought professional advice appropriately. The service worked collaboratively with healthcare professionals to access training and advice which helped ensure people’s health needs were met.

There was a positive culture in the service and management and staff were committed to ensuring people received a good service. Staff told us they were well supported and had a good working relationship with each other and the management team. Staff had received appropriate training and support to enable them to carry out their role safely.

People, their relatives and staff told us management were approachable and they listened to them when they had any concerns or ideas. All feedback was used to make continuous improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (Report published on 16 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 January 2020

The service was well-led.

Details are in our well-Led findings below.