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Support'ed Limited Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 8 January 2020

About the service

Support’ed Limited (known locally as Support’ed) is a domiciliary care agency. It provides care to younger and older people living in their own homes, who may have a mental health diagnosis, learning disability and/or autism.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Support’ed placed people at the heart of the service. People and their relatives told us they had received outstanding care from staff who were extremely caring and compassionate. Relatives said the service had been very responsive and supported them in times of crisis. Comments included, “They literally saved us as a family, I didn’t think I was ever going to be able to trust a service again.”

People received a service that was exceptionally personalised and took into account their specific needs, wishes, goals and aspirations. The management team and staff worked with people and their families from the point of referral to develop a plan of care that met their needs and desired outcomes. Some people had been supported to finish their education and move into adult life, and others had been supported to leave hospital and return to live close to their family and home. As a result of using the service people benefitted from more opportunity, choice and control.

People and their families were treated with dignity and respect. People were supported to develop and regain their independence and there was a strong focus on promoting social inclusion and equality.

People had confidence in the staff that supported them and felt safe. Staff were highly skilled and well trained. Staff were highly motivated and well supported and had used their skills, knowledge and innovative thinking to improve outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a positive, open and inclusive culture within the service. The management team provided strong leadership and led by example. People, relatives and staff were very positive about the leadership of the service. Exceptionally good governance of the service benefitted people because it ensured the quality of care was maintained and enhanced.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 23 May 2017). Since this rating was awarded the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 8 January 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 8 January 2020

The service was exceptionally responsive.

Details are in our responsive findings below

Well-led

Outstanding

Updated 8 January 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.