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Rushall Care Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 19 February 2021

About the service

Rushall Care Home is a residential care home providing personal and nursing care to 35 people aged 65 and over, at the time of the inspection some of whom were living with Dementia. The service can support up to 39 people.

The home is set over three floors with access to all floors through a lift. There are communal areas on each floor for people to access.

People’s experience of using this service and what we found

Whilst many aspects of medicine management were safe, we determined that further improvement was needed in some areas.

People had not received a service that was consistently well led. Whilst there were systems to monitor the quality and safety of the service, we found these needed further improvement. There was a new manager at the service who had identified these improvements were needed. Further time was needed to enable the planned improvements to be put into practice.

People were supported by staff who were knowledgeable about how to recognise and escalate safeguarding concerns. Staff were recruited safely and there were systems in place to determine safe staffing levels.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 01 December 2018)

Why we inspected

We received concerns in relation to the management of pressure care and infection control practice. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has changed from good to requires improvement. This is based on the findings at this inspection.

We have found evidence that the provider needs to make improvement.

You can see what action we have asked the provider to take at the end of this full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 19 February 2021

The service was not always safe.

Details are in our safe findings below.



Updated 19 February 2021



Updated 19 February 2021



Updated 19 February 2021


Requires improvement

Updated 19 February 2021

The service was not always well-led.

Details are in our well-Led findings below.