The Care Quality Commission
  • Dentist
  • Dentist

Archived: Westdene Dental Practice

54 Eldred Avenue, Westdene, Brighton, East Sussex, BN1 5EG (01273) 550116

Provided and run by:
Dr. Vanessa Woods

Important: The provider of this service changed. See new profile

All Inspections

3 June 2013

During a routine inspection

We spoke with the principal dentist, the practice manager, one dental nurse, and five patients who used the service. People told us that they were fully involved in the planning of their treatment. Dentists discussed different options available with people and enabled them to make informed decisions about their care. One patient told us, "I am always quite clear about what to expect, we discuss everything beforehand". Dentists reviewed and updated the care plans at the beginning of each visit. Another patient told us, "I have been coming here for about 20 years, I have always been listened to and well treated". Treatment was delivered appropriately in line with patients' care plans.

We saw that Westdene dental practice had a policy and procedures in place for safeguarding children and adults at risk. The staff knew where to access this information if they suspected abuse.

We saw that the service maintained appropriate standards of cleanliness and hygiene throughout the premises. The practice employed a daily cleaner. Staff told us, "We follow a process of decontamination after each treatment". One person who used the service told us, "The place is always quite spotless".

Audits were carried out to identify how the service could improve. We found that the service had an effective incident reporting system and a complaint policy with clear procedures.