We visited the service to look at the improvements that had been made to the decontamination room. We spoke with the provider and two dental nurses. We found that improvements had been made to ensure the room was a suitable environment for the cleaning, sterilising and storing of instruments.
People told us their consent was always obtained before any treatment was provided. One person told us, "The dentist always asks for my consent before any treatment is provided."
People told us they were given information about their treatment and the cost of this. There were procedures in place for medical emergencies and staff had received the appropriate training to assist a person if they became unwell.
The practice was clean and people we spoke with confirmed this. One person told us, "It is a very welcoming environment and nicely appointed.' However the decontamination room required work to make it a suitable environment for the cleaning, sterilising and storing of instruments.
We found that procedures were in place to ensure only suitable staff were recruited.
There was a complaints procedure in place to enable people to share their concerns.