29 May 2013
During a routine inspection
People said they received a warm welcome from the staff that they had known for years and who put them at their ease. They told us that they had confidence in the staff's abilities and were happy with the standard of dental work they received. One person told us, 'I had an injection and didn't even feel it.'
We asked people if they would recommend the service to others. They told us they would. Two people told us that they had first started using the service, after it had been recommended by others. One person said, "Yes definitely,' as they had such a, 'Good dentist.'
People told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. They told us they were given information on how much their treatment would cost, and that staff sought their consent before carrying out the work.
We observed that the reception and clinical areas were clean and tidy. As we gave short notice of our inspection, we asked people if they always found it to be of the same standard. They told us it did. One person remarked that they had, 'Never noticed it to be any different.'