• Dentist
  • Dentist

Twenty 2 Dental

22 Milton Road, Weston Super Mare, Somerset, BS23 2SL (01934) 620220

Provided and run by:
Twenty 2 Dental

All Inspections

10 December 2019

During a routine inspection

We carried out this announced inspection on 10 December 2019 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.


Twenty 2 Dental is in Weston-Super-Mare and provides private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces were available on streets near the practice.

The dental team includes two dentists, four dental nurses and one trainee dental nurse; one dental hygienist, one dental hygiene therapist two practice managers and three receptionists. The practice has three treatment rooms.

The practice is owned by a partnership and as a condition of registration must have a person registered with the CQC as the registered manager.

Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered managers at Twenty 2 Dental are the practice managers.

On the day of inspection, we collected 31 CQC comment cards filled in by patients.

During the inspection we spoke with two dentists, four dental nurses, one dental hygienist, three receptionists and both practice managers. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

  • Monday - Thursday 09:00am – 5.00pm.
  • Fridays- emergencies only

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

31 July 2013

During a routine inspection

We spoke with five people who used the practice and they told us they were very happy with, and confident in, the service provided. They told us the staff were friendly, treated them with respect and their privacy was maintained. One person told us "it ticks all the boxes. I have every confidence in all the staff'. Another person told us: "an excellent dentist. There are good joined up processes between the dentist and the hygienist".

People we spoke with felt they were given enough information about their treatment options, with time to discuss them and the relevant fees. All five people told us how the practice staff encouraged them with good dental habits and oral hygiene.

Two people we spoke with told us all the staff were aware of their anxieties when visiting the dentist and did their best to alleviate them.

People told us they could get appointments at times that suited them. They told us they were aware of the emergency number and had always had an appointment within 24 hours.

People were protected from abuse by staff who had an understanding of how to safeguard people. All staff spoken with demonstrated good awareness of the safeguarding principles and practices.

Systems were in place which meant that staff received appropriate levels of support and training to enable them to meet the needs of people who used the service.

Systems were in place to monitor and improve the quality of the service people received.