The Care Quality Commission
  • Dentist
  • Dentist

Oaklodge Dental Practice

Hailsham Road, Heathfield, East Sussex, TN21 8AE (01435) 862685

Provided and run by:
Mr. David Mahani

All Inspections

During an assessment under our new approach

We carried out this announced inspection on 24th June 2025

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

 

The practice is in Heathfield, East Sussex and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 17 staff, of which there were 3 dentists, 4 registered dental nurses, 1 trainee dental nurse, 3 dental therapists, a dental hygienist, 3 receptionists, a cleaner and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including one of the dentists, 3 dental nurses, a dental therapist, a receptionist and the practice manager.

7 August 2013

During a routine inspection

We spoke with one owner, the practice manager, one dentist, one dental nurse and five patients. We consulted the practice's policies and procedures, six sets of patient's records and nine staff files.

Patients were respected and involved in their care. A patient told us, "The dentist explains what my options are and we discuss this together".

We found that patient's needs were assessed and care and treatment was planned and delivered in line with their care plan. Another patient told us, "This practice is excellent, they are looking after me very well".

We found that a safeguarding policy and procedures were in place. Staff were competent concerning safeguarding procedures. One dental nurse told us, "Safeguarding is very important, we always remain vigilant".

We saw the service maintained high standards of cleanliness and hygiene throughout the premises. Staff told us, "We practice infection control very carefully to make sure there is no risk of infection, and we follow a decontamination protocol four times a day". One patient told us, "The place is always clean and smelling fresh".

The service had an effective system of audits concerning every aspect of the practice, an incident reporting system and a complaint policy with clear procedures. Patient's views were sought to identify how the service could improve.