25 April 2013
During a routine inspection
We gathered evidence of people's experiences through telephoning five people following our visit.
People we spoke with said they were happy with the service they received. They told us that the dentist discussed the options available to them for any treatment they might require. They told us the dentist would use a range of methods to explain the options available.
People we spoke with told us that staff were caring and considered their anxieties. They told us all the staff were supportive and considered their needs.
People we spoke with told us they had not needed to raise any concerns but knew how to complain. They told us they would speak to the staff if they were unhappy with anything and were confident their concerns would be resolved. We saw there was information available in the reception areas which gave people information on how to make a complaint.
People we spoke with told us that the surgery and reception area looked clean and they were satisfied with the standards of cleanliness. They also told us that staff always wore personal protective equipment.
We saw a suggestion box was available for people within the reception area and their responses were reviewed by the provider.
People's personal records including medical records were accurate and fit for purpose.