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Conquest Care and Support Agency LTD

Overall: Good

Rays House, North Circular Road, London, NW10 7XP (020) 8795 2055

Provided and run by:
Conquest Care and Support Agency LTD

Latest inspection summary

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Background to this inspection

Updated 21 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one adult social care inspector.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and some younger disabled adults. Everyone using CCSA Ltd receives the regulated activity of personal care; Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene, medicines support and eating. Where they do we also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.’

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

The inspection site visit took place on 5 June 2019.

What we did:

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we held about the service such as previous inspection reports and statutory notifications. A statutory notification is information about important events, which the provider is required to send us by law. We asked the local authority for any information they had which would assist our inspection. We used this information as part of our planning.

We spoke with one person who used the service, one relative, three care workers and the registered manager. We looked at two care plans and risk assessments. We looked at records relating to the management of medicine, staff training, complaints and quality assurance monitoring.

Overall inspection


Updated 21 June 2019

About the service: Conquest Care and Support Agency (CCSA) Ltd is a small homecare agency in the London Borough of Brent. During the day of our inspection two people received the regulated activity personal care and were supported by four care workers.

People’s experience of using this service:

People were supported by staff that were caring, compassionate and treated them with dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve.

People received person centred care and support based on their individual needs and preferences. Care workers knew people well and understood their communication needs. They used this information to develop positive and meaningful relationships with people.

People told us they felt well cared for by care workers who treated them with respect.

The provider ensured people had regular care workers, so that people and care workers were able to build positive relationships.

People were supported by care workers who had the skills and knowledge to meet their needs. Care workers understood and felt confident in their roles.

Care workers told us that would liaise with other health care professionals if this would be needed to ensure people's safety and health needs were met.

Care workers spoke positively about working for the provider. They felt well supported and they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their work.

Quality monitoring checks were completed by the registered manager to check the quality and safety of the service. This information was shared with the staff team. The registered manager managed and supported the staff team in their roles to ensure people received a good service.

Rating at last inspection: During our last inspection we rated CCSA Ltd ‘Good’. (Report published 12 January 2017)

Why we inspected: This was a planned inspection based on the date CCSA Ltd was last inspected by the CQC.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk