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Conquest Care and Support Agency LTD Good

Inspection Summary


Overall summary & rating

Good

Updated 21 June 2019

About the service: Conquest Care and Support Agency (CCSA) Ltd is a small homecare agency in the London Borough of Brent. During the day of our inspection two people received the regulated activity personal care and were supported by four care workers.

People’s experience of using this service:

People were supported by staff that were caring, compassionate and treated them with dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve.

People received person centred care and support based on their individual needs and preferences. Care workers knew people well and understood their communication needs. They used this information to develop positive and meaningful relationships with people.

People told us they felt well cared for by care workers who treated them with respect.

The provider ensured people had regular care workers, so that people and care workers were able to build positive relationships.

People were supported by care workers who had the skills and knowledge to meet their needs. Care workers understood and felt confident in their roles.

Care workers told us that would liaise with other health care professionals if this would be needed to ensure people's safety and health needs were met.

Care workers spoke positively about working for the provider. They felt well supported and they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their work.

Quality monitoring checks were completed by the registered manager to check the quality and safety of the service. This information was shared with the staff team. The registered manager managed and supported the staff team in their roles to ensure people received a good service.

Rating at last inspection: During our last inspection we rated CCSA Ltd ‘Good’. (Report published 12 January 2017)

Why we inspected: This was a planned inspection based on the date CCSA Ltd was last inspected by the CQC.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 21 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 21 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 21 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 21 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 21 June 2019

The service was well-led

Details are in our Well-Led findings below.