The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Express Medicals Limited - London

8 City Business Centre, Lower Road, London, SE16 2XB (020) 7394 1788

Provided and run by:
Express Medicals Limited

All Inspections

30 April 2013

During a routine inspection

During our visit to the service we met with the registered manager who provided information to assist with the inspection. We did not meet any people who used the service because on the day that we visited no one attended the clinic to receive the travel health service.

We saw a customer satisfaction survey from 2012 which demonstrated high levels of satisfaction with the service. The majority of people who responded to the survey said that staff were courteous and knowledgeable. They also expressed satisfaction with the availability of appointments at the service.

Records we saw showed that treatment was based on thorough assessments of people's needs and any risks they presented. This ensured that the treatment took into account their particular needs and was personalised.

Staff recruitment was thorough and ensured people were treated by appropriately qualified staff.

20 September 2012

During a routine inspection

We were not able to speak to people using the service because on the day that we visited no one attended the clinic to receive the travel health service. We gathered evidence of people's experiences by reviewing records at the service. The results of the most recent annual customer satisfaction showed a high level of customer satisfaction. No complaints have been received by the service and the Care Quality Commission had not received any concerns about Express Medicals.