The Care Quality Commission
  • Doctor
  • GP practice

Stoneham Lane Surgery

Overall: Good read more about inspection ratings

Parkville Road, Swaythling, Southampton, Hampshire, SO16 2JA (023) 8055 5776

Provided and run by:
Stoneham Lane Surgery

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Stoneham Lane Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Stoneham Lane Surgery, you can give feedback on this service.

31 October 2019

During an annual regulatory review

We reviewed the information available to us about Stoneham Lane Surgery on 31 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

25 May 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out a focused inspection of Stoneham Lane Surgery on 25 May 2017 to check that action had been taken since our previous inspection in September 2016. Overall the practice is rated as good.

At our previous inspection, the practice was rated good for Effective, Caring, Responsive and Well Led services and was rated as good overall. However, the practice was rated as requires improvement in the Safe domain due to breaches of regulations relating to the safe delivery of services.

This was because:

  • An effective system was not in place to review and action fridge temperatures that exceeded recommended levels for the safe storage of vaccines.
  • Patient group directions were not signed by an authorising clinician.
  • Vaccines were administered by health care assistants without the correct legal authority.

We inspected the practice on 25 May 2017 to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection of Stoneham Lane Surgery on our website at www.cqc.org.uk

Our key findings for this inspection were as follows:

  • The practice had updated its cold chain protocol and now had an effective system to review fridge temperatures by purchasing data loggers and back up thermometers.
  • Patient group directions and patient specific directions for administration of vaccines were now correctly authorised.

The practice is now rated good for Safe services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

20 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Stoneham Lane Surgery on 20 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed, with the exception of those relating to vaccines.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvement are:

  • Ensure that Patient Groups Directions, used to authorise nurses to administer vaccines, are appropriately signed and that only qualified nurses work under such directions.
  • Ensure patient specific directions are authorised where Health Care Assistants are to give injections.
  • Ensure safe systems are in place for the storage of vaccines.

The areas where the provider should make improvement are:

  • Increase the support and care of patients with long term conditions in relation to health promotion information.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice