Pinetrees

Updated 2 February 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 4th December 2017 and was unannounced. The inspection was carried out by one Inspector.

Before the inspection we checked the information we held about the service including statutory notifications. A notification is information about important events which the provider is required to send us by law. Before the inspection, the provider completed a Provider Information Return (PIR) which we reviewed. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During this inspection we spoke with two people living in the home and five members of staff including the registered manager of the service. We spent time observing the care that people living in the service received to help us understand the experiences of people living in the home. We reviewed the care records of three people and the recruitment records for three members of staff. We also reviewed records relating to the management and quality assurance of the service.

Updated 2 February 2018

Pinetree’s is a residential care home that provides accommodation for up to 6 people who require personal care. At the time of our inspection there were 5 people using the service.

Pinetree’s is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

At the last inspection in November 2015, the service was rated Good. At this inspection we found that the service remained Good.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive care and support in a way that maintained their safety. People had plans of care that had been developed in partnership with them to guide staff in reducing the known risks to people. Appropriate action was taken when people were identified as being at risk of harm. People could be assured that they would receive their prescribed medicines and that staff had been subject to robust recruitment procedures. The service learnt from incidents and accidents and took action to minimise the chance of these occurring again within the home.

People received care from staff that had received the training, supervision and support that they needed to work effectively in their role. People were supported to maintain good nutrition and to access healthcare services. People’s needs were assessed prior to moving into the home to ensure that the service was able to support them appropriately. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received care from staff that knew them well and consistently treated people with respect and dignity. People were encouraged and supported to maintain contact with people that were important to them.

People were involved in developing their plans of care which enabled people to receive care and support in line with their preferences. People knew how to complain and could have confidence that their complaints would be managed appropriately. People were supported to be active members of the local community and to pursue their hobbies and interests.

There was a system of quality assurance in place overseen by the provider, area and registered manager which was successful at ensuring people consistently received good quality care and support.