17 July 2013
During a routine inspection
People we spoke with told us that they felt they were respected, were involved in their treatment and kept informed. Comments included " they always tell me what the next step is and what will be happening' and 'they explain things to me all the time so I understand what is happening.'
Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People we spoke with signed consent forms prior to receiving any treatment. All people told us they were pleased with the service.
Our observations and our review of records demonstrated that people received care and treatment in a clean environment with measures in place to minimise the risk of infection. People told us they felt that the clinic was clean and hygienic. One person said 'everywhere is spotless.'
The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.
We found that there were effective systems to regularly assess and monitor the quality of service that people received.