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Diversity Health and Social Care Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 11 March 2016

We inspected Diversity Health and Social Care Limited on 16 February 2015. This was an announced inspection. We informed the provider 48 hours in advance of our visit that we would be inspecting. This was to ensure there was somebody at the location to facilitate our inspection. This was the first inspection of the service since it was registered with the Care Quality Commission. The service provides support with personal care to adults living in their own homes. One person was using the service at the time of our inspection.

There was a registered manager at the service at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Systems were in place to help ensure people were safe. Staff had undertaken training about safeguarding adults and had a good understanding of their responsibilities with regard to this. Risk assessments were in place which provided information about how to support people in a safe manner. Staff understood their responsibilities under the Mental Capacity Act 2005. We found there were enough staff working to support people in a safe way in line with their assessed level of need.

Staff received regular training and were knowledgeable about their roles and responsibilities. They had the skills, knowledge and experience required to support people with their care and support needs. People were cared for by sufficient numbers of suitably qualified, skilled and experienced staff. Robust recruitment and selection procedures were in place and appropriate checks had been undertaken before staff began work.

Staff knew the people they were supporting and provided a personalised service. Care plans were in place detailing how people wished to be supported and people and their relatives were involved in making decisions about their care.

The registered manager was open and supportive. Staff and relatives felt able to speak with the registered manager and provided feedback on the service. The service had various quality assurance and monitoring mechanisms in place.

We made a recommendation that on-going supervision is completed for all staff.

Inspection areas

Safe

Good

Updated 11 March 2016

The service was safe. Staff were able to explain to us what constituted abuse and the action they would take to escalate concerns.

Risk assessments were in place which set out how to manage and reduce the risks people faced

Staff were recruited appropriately and adequate numbers were available to meet people’s needs.

Effective

Requires improvement

Updated 11 March 2016

The service was not always effective. Staff had not received on-going formal supervision in order for them to feel supported in their roles Staff undertook regular training.

The registered manager and staff had an understanding of the MCA and how the act should be applied to people living in their own homes.

Staff had a good understanding about the current medical and health conditions of the people they supported.

Caring

Good

Updated 11 March 2016

The service was caring. A relative of a person that used the service told us that staff treated them with dignity and respect.

A relative of a person that used the service told us they were involved in making decisions about their care and the support they received

Responsive

Good

Updated 11 March 2016

The service was responsive. People’s needs were assessed and care plans to meet their needs were developed and reviewed with their involvement. Staff demonstrated a good understanding of people’s individual needs and preferences.

Relatives knew how to make a complaint if they were unhappy about the service and felt confident their concerns would be dealt with appropriately.

Well-led

Good

Updated 11 March 2016

The service was well-led. The service had a registered manager in place and a clear management structure. Staff told us they found the registered manager to be approachable and open.

The service had various quality assurance and monitoring systems in place.