10 October 2013
During a routine inspection
The record system in place provided a consistent and safe approach to the recording and safe keeping of patient's confidential records.
The service had up to date policies and procedures in place for the protection of vulnerable children and adults.
We looked around the dental practice and found that everywhere appeared clean. There were effective systems in place to reduce the risk and spread of infection.
A survey of patient's views to gain people's perception of the staff and services provided was carried out annually. We looked at the results from the last survey that was completed in November 2012 and could see that overall satisfaction with the NHS dentistry received was approaching 100%. Comments included; 'excellent service', 'always helpful and friendly and good people', 'good dentist, friendly people' and 'close to home and excellent service.'
Practices and procedures were in place for assessing and monitoring the quality of the service on a regular basis. This included regular audits being carried out with regards to infection control and hygiene, emergency drugs supply, checks on equipment and cleanliness and infection control.