10 December 2012
During a routine inspection
People told us that consultations and treatments were undertaken in private and they felt their dignity was respected and their privacy maintained.
People spoken with also reported that appointments were flexible to meet their needs and the practice was accessible, comfortable, clean and accommodating. Some comments made were; -
'It's lovely here. The staff are so friendly and welcoming.'
'My dentist is very good. They put me at ease.'
'My treatment has been fully explained. The practice is clean and comfy. Appointments are flexible. I'm happy with the service.'
We found that the people who used the service were given information around their treatment options, costs and health care advice.
There were systems in place to gather the views of the people who used the service about the care and support provided.
The surgeries and reception areas were clean and there were systems in place to promote good hygiene.
The staff were provided with the support and training needed to appropriately support the needs of the people who used the service.