• Dentist
  • Dentist

Archived: Chelmsley Wood Primary Care Centre

14 Crabtree Drive, Chelmsley Wood, Birmingham, West Midlands, B37 5BU (0121) 770 4652

Provided and run by:
Dr Vijay Pattni

Important: The provider of this service changed. See new profile

All Inspections

25 April 2018

During a routine inspection

We carried out this announced inspection on 25 April 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.


Crabtree Dental Practice is located on the ground floor of the Chelmsley Wood Health Centre in Chelmsley Wood, West Midlands and provides NHS and private dental treatment to adults and children.

There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including some for blue badge holders, are available in the car park which is shared with the Health Centre.

The dental team includes two dentists, three dental nurses (one of which is also the practice manager), and one receptionist. The practice has two treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection we received comments from eleven patients.

During the inspection we spoke with one dentist, one dental nurse, the dental nurse practice manager and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday to Friday 9am to 5.30pm.

Our key findings were:

  • The practice appeared clean and well maintained and patients spoken with confirmed that this was always the case.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The practice was providing preventive care and supporting patients to ensure better oral health.
  • The appointment system met patients’ needs. Patients in dental pain were able to get an appointment within 24 hours of their contact with the practice.
  • The practice had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice staff dealt with complaints positively and efficiently.
  • The practice staff had suitable information governance arrangements.

20 June 2013

During a routine inspection

During our visit on 20 June 2013 we met with two dentists (one was the registered manager), two dental nurses and a receptionist.

After our visit we spoke with six people who attended the practice. People described the practice as being friendly and welcoming. People spoke very positively about the quality of the service they received. One person told us, "They provide a really good service.' Another person said, 'I can't fault them in any way.'

People we spoke with told us that everything was always explained to them. One person said, "Their explanations are very thorough and all possible options are discussed."

During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.

The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service.

During a check to make sure that the improvements required had been made

During our visits to the dental practice on 12 and 16 March 2012 we found the monitoring of policies and procedures did not extend to ensuring the safe management of prescriptions. This was because we found pre written prescriptions and pre signed blank prescriptions. These had been stamped, with no details of the intended patients. The dentist told us that they had prepared these in advance. This practice was unacceptable and unsafe.

We asked the provider to improve the procedure for managing prescriptions. We also asked for a report to be sent to us a explaining the action they had taken. The report we received told us the provider had made several improvements to how prescriptions were being managed. The provider told us they had reviewed all the policies, procedures and protocols with regards to prescriptions. This was to make sure the practice of pre-writing or pre-signing of prescriptions was not repeated. The provider sent us copies of the policies and procedures for safe management of prescriptions.

We found the monitoring of policies and procedures had been extended to ensure the safe management of prescriptions. The provider had taken appropriate action to become complaint with Regulation 10, Assessing and managing the service.

12 March 2012

During a routine inspection

We visited the practice on 12 and 16 March 2012.

As part of our review, we spoke with three people on the telephone following our visit.

9 surveys were returned to us from people who use the service telling us their views about the Dental Practice and the service they had received.

Direct comments included:

"I think the practice is very good, they are kind and supportive and explain everything to you''.

"The new dentist has tried so hard to put things right very pleased''.

"They telephone you the day before so you don't forget your appointment. This is important to me as I forget''.


The information we obtained from our contact with people and the surveys returned to us, told us in general people were happy with the treatment they received.

We raised concerns with the dentist about the management of prescriptions. Information about our concerns has been reported under outcome 16 of the report. We have referred our concerns to the Primary Care Trust and the Dental Care Council.