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Archived: Abbey Dental Practice

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Reports


Inspection carried out on 5 December 2012

During a routine inspection

Our inspection was discussed and arranged with the practice in advance. This was to ensure that we had time to see and speak with staff working at the practice, as well as people who used the service.

As part of our inspection we spoke with four people who were registered with the practice. We also spoke with the dentist, the practice manager and the dental nurse. We reviewed six dental records, looked at three staff files, written policies and procedures and quality audits.

People who used the practice told us that they were happy with the quality of treatment they received. They felt they were given enough information about their treatment options and were able to ask all the questions they wanted to.

People told us that the practice was clean and tidy and that they had no concerns about hygiene. Regular infection control checks ensured that hygiene and cleanliness was maintained in clinical areas.

By looking through the staff records we were able to see that the dentists and staff were qualified and maintained their continuous professional development (CPD) as required by the General Dental Council (GDC).

Staff told us they felt they were supported by their managers through regular staff meetings and supervisions. This helped them make sure their training and development needs were identified and addressed in a planned way.

The practice manager ensured that audits took place to ensure that any areas for improvement were identified.