You are here

Archived: Abbey Dental Practice

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 5 December 2012
Date of Publication: 29 January 2013
Inspection Report published 29 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 December 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We saw ongoing records of the treatment being provided including any specific risks or preferences for people, supporting continuity of care and information. We found that all staff involved in the delivery of treatment took detailed dental and medical histories. This meant that the provider was able to assess and plan care and treatment to meet the individual needs of the person.

We spoke with four people about the quality of treatment received. People told us they were happy with their treatment and that the practice was friendly and welcoming. One person told us that the dentists were, "Always careful and good at what they do".

People felt that they could get treatment when needed and appointments were flexible to meet their needs. One of the staff told us that if needed they made additional appointments to discuss in detail treatment options with the people who used the practice. People gave us examples of being able to see a dentist quickly when urgent

treatment was required and when they were in pain. One person said, "I phoned them before about tooth ache and they saw me almost immediately, they are very good".

Staff told us how the dentists carried out an examination and in consultation with people, decided the most appropriate treatment. During our inspection, we reviewed the dental records of some people treated by the dentist. These confirmed what we had been told. We found that all staff involved in the delivery of the treatment took detailed dental and medical histories and carried out an examination as part of every appointment. This meant any necessary changes to people's treatment plans were made. A detailed record of the treatment completed and advice on what happened next was then made.

The frequency of check ups and follow up treatment was based on people's individual needs and current oral and dental health. The dentist told us how they referred people to other services when they noticed changes in their oral health or if they noticed anything of concern on a first appointment.

We found that the registered provider had policies and procedures in place. These included arrangements for responding to medical emergencies. Staff spoken with told us they had undertaken training for dealing with medical emergencies. They were able to give us an example of how they supported people if they felt faint to ensure they were safe and would call for appropriate medical attention when needed.