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Archived: Park Dental Surgery

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Reports


Inspection carried out on 5 March 2013

During a routine inspection

We spoke with six people who were using the service at the time of our visit. This enabled us to gather their thoughts on both the treatment they had received and the dental practice in general. They told us that their consent had been obtained before any treatment had been provided and they were most satisfied with the service. One person told us: �They are exceptional; I wished I�d had the quality care and compassion I get here when I was younger.�

People told us that they had confidence in the staff and they were well cared for during their visit. One person told us: �It�s one of the best dentists I�ve been too.� Another explained: �He tells you to put your hand up if you�re not happy and he will stop. He talks to you and puts you at ease, he is excellent.�

We were told that the staff were well trained and records showed that the relevant training had taken place. This ensured that the staff were knowledgeable and experienced and worked in line with best practice.

People told us that they found the practice and treatment rooms to be clean and tidy and confirmed that the dentist and the dental nurses wore protective clothing when providing treatment. One person told us; �They wear gloves and masks and get me to wear a bib and glasses.�

A range of audits had been carried out to ensure that systems were working effectively within the practice and the practice manager was in the process of developing these further to ensure that a quality service was provided.

Inspection carried out on 27 March 2012

During a routine inspection

Due to the time of the visit it was not possible to speak to any people who were arriving for consultations and treatments as they were required to see the dentist straightway. However, we were shown information relating to the processes the practice uses to gain the views of patients. These were positive.

We were not able to gain any direct views from people attending the service. However, the survey results were saw indicated that patients were satisfied with the operation of cleanliness and infection control at this practice.