11 January 2013
During a routine inspection
People using the service had been given detailed information about the treatment options available to them and the costs involved. Most people were given a treatment plan, the only exception was if people were just having their teeth cleaned or polished and it was a one of appointment for this to be done.
We observed that people's privacy and dignity was respected during their discussions with the reception staff and when they went into the surgery for treatment. Staff were able to tell us how they made special arrangements to assist individuals with specific religious or cultural needs. The manager also told us that they were able to accommodate people with reduced mobility in the surgery located on the ground floor.
We identified that were effective systems in place to reduce the risk and spread of infection.
We noted that dentists and practice staff had current registrations with the General Dental Council and had regular contact and received updates from the GDC.