The Dental Practice

We undertook a follow-up on-site inspection on 13 February 2026. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of The Dental Practice on 13 November 2025. We had found the registered provider was not providing well-led care and was in breach of regulation17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met regulations.

The practice had improved their systems to identify and manage risks.

There were improved systems in place to monitor training to ensure appropriate action can be taken quickly when training requirements were not being met.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

The practice known as Polygon Dental Practice is in Southampton and provides NHS and private dental care and treatment for adults and children.

There was a removable ramp to enable step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.

The practice had 4 treatment rooms.During the inspection we spoke with the practice manager.

We carried out this announced on-site inspection on 13 November 2025.

We found the practice had not met all regulations.

The practice had some systems to identify and manage risks. The leadership and oversight for the day-to-day management of the service needed improvements.

Recruitment procedures did not fully reflect current legislation.

There were ineffective systems to support continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Staff broadly had the skills, knowledge and experience to carry out their roles.

The practice known as Polygon Dental Practice is in Southampton and provides NHS and private dental care and treatment for adults and children.

Car parking spaces were available, including dedicated parking for disabled people, near the practice. The practice’s entrance was located two steps above ground level, resulting in restricted access for wheelchair users.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 14 staff, of which there were 4 dentists, 2 dental nurses, 2 trainee dental nurses, 2 dental hygienists, 3 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 1 dental nurse, 2 receptionists and the practice manager.

The provider was not complying with Regulation 17 of the Health and Social Care Act 2008(Regulated Activities) Regulations 2014. Full details of the regulation the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.