The Care Quality Commission
  • Dentist
  • Dentist

Archived: Wieder Dental North Huyton Primary Care Resource Centre

Woolfall Heath Avenue, Huyton, Liverpool, Merseyside, L36 3TN (0151) 489 1284

Provided and run by:
Dr. Stephen Wieder

Important: This service was previously managed by a different provider - see old profile

All Inspections

28 August 2013

During an inspection looking at part of the service

We did not speak to people who use the service for this inspection. We did not need to speak with people who use the service as we carried out this inspection to follow up concerns identified at the last inspection with regards to recruitment of staff. During this inspection we found that improvements had been made to the recruitment process to ensure that people are cared for by suitably recruited, qualified, skilled and experienced staff.

29 April 2013

During a routine inspection

During our inspection we spoke with five people who were waiting for treatment and with three members of staff. People told us they had been satisfied with the treatment they had received at the practice. They told us they had been able to get an appointment at a convenient time and that staff had always been polite and helpful.

People told us that staff had always obtained up to date information regarding their health and explained treatments and fees to them before commencing treatment. We noted that information regarding proposed treatment was given to people both verbally and in writing.

We found that the practice was clean and tidy with policies and procedures in place for meeting hygiene requirements. People told us they had always found the practice to be clean and that staff had always used disposable covers when needed.

We found that limited information had been obtained regarding staff. For example Criminal Records Bureau (CRB) checks had not been carried out on all staff. No risk assessment was in place to assess the potential impact of a lack of these checks on people using the practice. (The CRB has now been replaced by the Disclosure and Barring Service (DBS).

A policy was in place for dealing with complaints and we found complaints had been responded to in a timely manner. Information on how to raise a complaint was not readily available, however people told us that they would have felt comfortable raising complaints with a member of staff.