Brunswick Dental Practice

Updated 21 November 2025

We carried out this announced on-site inspection on 29 June 2026.

We found the practice had not met all regulations.

The practice had effective systems to identify and manage most risks, including infection prevention and control. Improvements were required in the management of the risks associated with fire, Legionella, compressor servicing and oversight of the medical emergency kit.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Norwich and provides private dental care and treatment for adults and children.

The practice had no access for wheelchair users and patients with limited mobility due to the layout and space constraints of the premises. Patients who were unable to access the practice were referred to a nearby practice which was fully accessible.

The practice had 2 treatment rooms although only 1 was in use. At the time of our inspection, there was a total of 3 staff, of which there was 1 dentist who was the owner, 1 dental nurse and 1 trainee dental nurse. We gathered feedback from staff during our inspection.

The provider was not complying with Regulation 17, Good Governance. Full details of the regulation the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.
 

Updated 21 November 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients were very happy with the service they received, and commented on the kind, friendly, responsive and professional staff.

Patients noted that the practice was calm and clean, treatments were unrushed and there was a focus on prevention rather than cure.

We reviewed patient feedback which had been received by the practice. This provided a positive view of the dental team and care provided by the practice.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.