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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 15 January 2021

This report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. ¿Unless the report says otherwise, we obtained the information in it without visiting the Provider.

About the service

Jays Homecare Limited is a domiciliary care agency providing personal care and support to 35 people in their own homes in the London Borough of Brent and surrounding areas.

Not everyone who used the service received personal care. CQC only¿inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received appropriate support with taking their medicines to help them manage their health conditions. Staff completed medicines training and had an assessment to ensure they had the skills and knowledge to support people with their medicines safely. Records for the management of medicines were accurate.

Staff assessed risks to people’s health and well-being. A risk management plan was put in place that identified risks and provided staff with guidance on how to manage and mitigate each risk found. These plans were reviewed to ensure they were accurate and effective.

Effective processes were in place to recruit suitably skilled and experienced staff.

Staff followed the provider’s safeguarding processes and procedures to keep people safe from harm and to report any allegation of abuse.

Staff understood how to prevent and control infections whilst delivering care and support to people. The registered manager ensured there was sufficient personal protective equipment (PPE) for staff to use to protect themselves and people from the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care from a service that was well led by an effective management team. Staff were complimentary about the support they received from the registered manager which helped them to carry out their jobs. Quality audits were completed to identify areas for improvement and to ensure care was of a good standard and quality.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 17 May 2018).

Why we inspected

This was a planned pilot virtual inspection. The report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the Provider.

The pilot inspection considered the key questions of safe and well-led and provide a rating for those key questions. Only parts of the effective, caring and responsive key questions were considered, and therefore the ratings for these key questions are those awarded at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 January 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 January 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to effective.

Caring

Good

Updated 15 January 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to effective.

Responsive

Good

Updated 15 January 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to effective.

Well-led

Good

Updated 15 January 2021

The service was well-led.

Details are in our well-led findings below.