During an assessment under our new approach
We carried out this announced on-site inspection on 3 August 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Primecare Oral Health Services – Stoke is part of Genix Healthcare, a dental group provider. The practice is in Stoke on Trent and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice with the use of an internal disabled access platform lift. Car parking spaces were available at a local car park, including dedicated parking for disabled people.
The practice had 5 treatment rooms. At the time of our inspection, there was a total of 17 staff, of which there were 4 dentists, 6 dental nurses, (including 2 trainee dental nurses, 1 treatment co-ordinator and the deputy manager), 3 dental therapists, 3 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, 1 dental therapist, 1 receptionist, the deputy manager and the practice manager.