• Dentist
  • Dentist

Hoddesdon Dental Surgey

44 High Street, Hoddesdon, Hertfordshire, EN11 8DA (01992) 462043

Provided and run by:
Hoddesdon Dental Surgery Ltd

Latest inspection summary

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Overall inspection

Updated 6 March 2024

We carried out this announced comprehensive inspection on 20 February 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and most life-saving equipment were available.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had systems to manage risks for patients, staff, equipment and the premises. Improvements could be made to identify and manage the risks associated with Control of Substances Hazardous to Health substances with regards to general cleaning materials.
  • The practice had information governance arrangements.


Hoddesdon Dental Surgery is in Hoddesdon, Hertfordshire and provides NHS and private dental care and treatment for adults and children. The practice has an additional NHS contract to provide Tier 2 minor oral surgery procedures for predominantly adults.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available in a carpark to the rear of the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 8 dentists including dentists with special interests in endodontics, oral surgery and implants and a foundation dentist, 1 qualified dental nurse, 3 trainee dental nurses, 1 dental hygienist, 1 practice manager and a receptionist. The practice has 4 treatment rooms.

During the inspection we spoke with 2 dentists, 2 trainee dental nurses, and the receptionist. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Thursday from 9am to 5.30pm

Friday from 9am to 1pm.

There were areas where the provider could make improvements. They should:

  • Take action to ensure that all the staff have received training, to an appropriate level, in the safeguarding of children and vulnerable adults.
  • Improve the practice's protocols and procedures for the use of X-ray equipment in compliance with Ionising Radiation (Medical Exposure) Regulations 2017 and taking into account the guidance for Dental Practitioners on the Safe Use of X-ray Equipment. In particular, the fitting of a rectangular collimator to all X-ray units.
  • Improve the practice's processes for the control and storage of substances hazardous to health identified by the Control of Substances Hazardous to Health Regulations 2002, to ensure risk assessments are undertaken for all cleaning products used in the practice.