3 March 2014
During a routine inspection
We spoke with four people who used the service. They told us staff were very friendly and made them feel welcome and it was very easy to make an appointment.
All areas were on the ground floor and provided step-free access for people with limited mobility to all of the facilities, including the waiting area, surgery rooms and toilet facilities.
People's needs were assessed and treatment was planned and delivered in line with their individual treatment plan.
There were effective systems in place to reduce the risk and spread of infection. We saw people were protected from the risk of infection because appropriate guidance was available and had been followed. People we spoke with told us the practice was always very clean and staff always wore protective clothing when treating them.
Staff received appropriate professional development. We saw staff had accessed various training so they could meet people's needs and maintain their qualifications. The way people we spoke with described the staff included, 'Pleasant', 'Helpful' and 'Informative.'
The practice had an effective and well organised system to regularly assess and monitor the quality of service that people received. It also had a complaints policy and took account of complaints and comments to improve the service.