3 April 2013
During a routine inspection
Both people had been attending the practice for many years and spoke highly of the staff and the treatment they received at the surgery. One person told us: "I have been coming here for many years and the dentist is very good at keeping my teeth in good order, I mainly come for check ups." Another person said: "They are a splendid team who work here. They explain everything and how much it will cost. It might be small but they have always maintained a high standard."
We saw everyone attending the surgery was dealt with professionally and in a friendly manner by staff. Both people told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. Written information was available for people informing them of the prospective treatment and charges.
The practice had systems in place to monitor and reduce cross infection, safeguard people and investigate complaints. There was the opportunity for people to air their views through the patient satisfaction survey and visitors book. We saw that the information gathered was used to improve quality of care.