22 February 2013
During a routine inspection
People were consulted about the treatment options and made informed decisions. One person said: 'I've never had to make a decision straight away unless it was an emergency but even then they explained everything.' Records viewed confirmed the people's treatment was agreed, consent obtained and treatment plan was in place.
People were satisfied with the hygiene and cleanliness of the treatment rooms. Discussion and observation of staff showed there were effective systems in place to reduce the risk and spread of infection. Review of the infection prevention and decontamination policies were up to date; comprehensive and responsibilities clearly defined.
There were effective recruitment processes in place, which ensured suitably qualified staff were employed. Discussion with staff and review of records showed staff accessed regular training to maintain their professional registration.
The provider had an effective quality assurance system in place to monitor and manage the quality of service provided. Complaints were listened to and regular patient feedback ensured the practice continued to provide a quality service.