Updated 3 August 2023
We undertook a follow up focused inspection of Bupa Dental Care Garstang on 20 July 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who had remote access to a specialist dental advisor.
We had previously undertaken a comprehensive inspection of Bupa Dental Care Garstang on 10 May 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Bupa Dental Care Garstang on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
As part of this inspection we asked:
- Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 10 May 2023.
Background
Bupa Dental Care Garstang is part of Bupa Dental Care a dental group provider.
The practice is in Garstang in Lancashire and provides NHS and private dental care and treatment for adults and children.
There is ramped access to the practice for people who use wheelchairs and those with pushchairs. The practice is located close to local transport routes and car parking spaces are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.
The dental team includes 6 dentists, 6 dental nurses (including 3 trainees), 1 dental hygienist, a practice manager and 3 receptionists. The practice has 5 treatment rooms.
During the inspection we spoke with the practice manager and 1 dental nurse. A practice manager from a sister practice also attended the inspection. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday to Thursday from 8am to 5.30pm
Friday from 8am to 5pm
There were areas where the provider could make improvements. They should:
- Take action to ensure audits, where appropriate, have documented learning points and the resulting improvements can be demonstrated.