Updated 1 May 2018
We carried out a focused inspection of Bupa – Summer Road, Erdington on 5 March 2018.
We carried out the inspection to follow up concerns we originally identified during a comprehensive inspection at this practice on 17 October 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
At a comprehensive inspection we always ask the following five questions to get to the heart of patients’ experiences of care and treatment:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
When one or more of the five questions is not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
At the previous comprehensive inspection we found the registered provider was providing safe, effective, caring and responsive care in accordance with relevant regulations. We judged the practice was not providing well-led care in accordance with Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Bupa – Summer Road, Erdington on our website www.cqc.org.uk.
We also reviewed the key question of responsive as we had made recommendations for the provider relating to this key question. We noted that some improvements had been made.
Our findings were:
- We found this practice was providing well-led care in accordance with the relevant regulations. The provider had made adequate improvements to put right the shortfalls and deal with the regulatory breach we found at our inspection on 17 October 2017.
- Since the previous inspection a new registered manager had been appointed at the practice. They had experience as a registered manager in one of the sister practices and were transferred to this practice.
There were areas where the provider could make improvements and should:
- Review the practice’s system for recording, investigating and reviewing incidents with a view to preventing further occurrences and ensuring that improvements are made as a result.