We spoke with five people who used the service. People spoken with commented that they were very happy and that they saw the dentist on a regular basis. They confirmed the dentist always explained what they were doing, what they had found during the examination and what the treatment options were. They told us that they found the staff to be approachable and that they felt able to ask the dentist questions or make comments about their treatment. One person spoken with said, "I have been coming here for years. The dentist explains everything I need to know. There isn't any pressure it's up to you what you do.' Another person said, 'I am completely happy with the service from this practice. The dentist is good at explaining what treatment I need and then lets me make a decision.'People told us that the practice was flexible and that if they needed to see the dentist in an emergency they would always fit them in.
We found that people who used the service had their privacy and dignity respected.
We found that people were protected from the risk of infection as care was delivered in a clean and hygienic environment.
We found appropriate recruitment practices to be in place and the practice had an effective system for dealing with complaints.