The Care Quality Commission
  • Dentist
  • Dentist

Bupa Dental Care Coulby Newham

Parkway Centre, Coulby Newham, Middlesbrough, Cleveland, TS8 0TJ (01642) 598888

Provided and run by:
Oasis Dental Care Limited

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 2 March 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Bupa Dental Care Coulby Newham is part of Bupa a dental group provider. The practice is in Middlesbrough and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 6 treatment rooms. At the time of our inspection, there was a total of 25 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, the lead dental nurse and the practice manager.

 

8 November 2012

During a routine inspection

We spoke with five people who used the service. People spoken with commented that they were very happy and that they saw the dentist on a regular basis. They confirmed the dentist always explained what they were doing, what they had found during the examination and what the treatment options were. They told us that they found the staff to be approachable and that they felt able to ask the dentist questions or make comments about their treatment. One person spoken with said, "I have been coming here for years. The dentist explains everything I need to know. There isn't any pressure it's up to you what you do.' Another person said, 'I am completely happy with the service from this practice. The dentist is good at explaining what treatment I need and then lets me make a decision.'

People told us that the practice was flexible and that if they needed to see the dentist in an emergency they would always fit them in.

We found that people who used the service had their privacy and dignity respected.

We found that people were protected from the risk of infection as care was delivered in a clean and hygienic environment.

We found appropriate recruitment practices to be in place and the practice had an effective system for dealing with complaints.