The Care Quality Commission
  • Dentist
  • Dentist

Bupa Dental Care Bishop Auckland

69 Cockton Hill Road, Bishop Auckland, County Durham, DL14 6HS (01388) 603164

Provided and run by:
Oasis Dental Care Limited

All Inspections

During an assessment under our new approach

We carried out this announced, on-site inspection on 2 December 2025.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Bupa Dental Care Bishop Auckland is part of BUPA Dental Care, a dental group provider. The practice is in Bishop Auckland in County Durham and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and on-street parking was available in the local area.

The practice had 5 treatment rooms. At the time of our inspection, there was a total of 22 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 4 dental nurses, 1 dental therapist, 1 receptionist, the practice coordinator and the practice manager. One of the group’s Quality Improvement Leads and a practice manager from a sister practice were at the inspection supporting the team.

25 October 2012

During a routine inspection

We were able to speak with three people who used this practice. They were complimentary about the service provided. We also found out what people thought of the practice by reviewing the results of a patient satisfaction survey completed in July 2012.

One person said, 'She's been very thorough and explained the different things I can have and how much they will cost." We found from the results of the patient satisfaction survey completed in July 2012 almost 100% of patients 'agreed' or 'strongly agreed' the treatment options were discussed clearly.'

We saw there were safeguarding procedures in place. There was also on-going training and support for staff to help keep them up-to-date with best practice. One patient we spoke with commented they felt 'reassured and in safe hands' at this practice.

The practice was clean and well maintained with good procedures in place to prevent cross infection. People we spoke with commented on how clean the surgery always was and were complimentary about the environment.

We saw staff at the practice were properly trained, worked to a professional code of conduct and kept their skills updated. Staff told us they felt very supported. They said, 'There is always help, support and advice from colleagues or the practice manager.'

There were measures in place to make sure the quality of the service was maintained or improved. Patients were regularly asked their views and their responses were used to plan and make improvements.