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Inspection carried out on 24 April 2012

During a routine inspection

We spoke with six people who used Oasis Dental Care in Wellington to gain their experiences of the service they received. People we spoke with included people with a physical disability, people who had received extensive treatment and people who had attended the practice over a number of years.

People we spoke with said they were happy with the service they received and said they had recommended the practice to many of their family and friends. One person told us they travelled numerous miles to continue to use the practice. They said “It’s worth travelling the distance as they are so good. I have total trust in them.” People told us they were always made very welcome and the staff knew them well. We observed this during our visit when people arrived at the practice. One person told us, “I’m very happy and confident going there, it’s such a relief to find such an exceptional dentist.” Everybody said they felt respected by the staff and said their privacy was upheld.

People told us they felt fully involved in their treatment and were provided with sufficient information to make an informed decision about their treatment. They said their check ups were thorough and they were always provided with a copy of their treatment plan and an estimation of costs. People with restricted mobility or physical disability told us the practice accommodated them and ensured their routine check ups and treatment were provided in the ground floor surgery. They said staff were attentive to their individual needs. One person said, “I really feel well looked after.”

Everybody confirmed they had completed a health questionnaire and at each appointment staff asked about their health and medication. One person said, “My dentist is fully aware of my health condition and is careful any treatment does not affect it. I trust her impeccably”.

People said they felt safe attending the practice and had no concerns about their care and welfare. Staff confirmed they had received some training in child protection and adult safeguarding. They acknowledged training in local procedures would better equip them to deal with concerns regarding a person’s wellbeing or if they observed abuse.

People told us the practice was always clean and tidy and confirmed clinical staff always wore personal protective clothing such as a short sleeved uniform, gloves and eye protection. One person said, “It’s a very hygiene conscious practice.” Staff told us they had received training in infection control and prevention to help minimise the risk of cross infection.