The Care Quality Commission
  • Dentist
  • Dentist

Bupa Dental Care Ross-on-Wye

Old Maids Walk, Ross On Wye, Herefordshire, HR9 5HB (01989) 562061

Provided and run by:
Oasis Dental Care Limited

All Inspections

During an assessment under our new approach

The service provides cosmetic treatments, some of which are not in scope of CQC regulation

We carried out this announced on-site inspection on 20 March 2026.

We found the practice had met all regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Bupa Dental Care – Ross-on-Wye is part of Bupa Dental Care a dental group provider. The practice is in Ross-on-Wye and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 16 staff, of which there were 5 dentists, 4 dental nurses, 1 trainee dental nurse, 2 dental hygienists, 2 receptionists, a practice co-ordinator and the practice manager. We gathered feedback from and spoke to a range of staff during our inspection.

 

 

6 February 2014

During a routine inspection

We observed two people's appointments and spoke with four people by telephone. People spoke positively about the whole team at the practice and described it as, "fantastic". One person told us they had always been scared of the dentist but that, "I know I can get through it with them'.

People told us that their dentists explained clearly what they were doing and we heard this happen during the appointments we observed. During both appointments the dentists asked questions and explained what the patients' options for treatment were. One person told us, 'He talked me though it the whole way' and another said, 'Everything is very well explained'.

There was medication, a defibrillator and oxygen available for certain medical emergencies and staff were trained to know what to do if a person became unwell at the practice.

The practice was clean and people we spoke with told us they thought standards of cleanliness were very good. There were suitable arrangements for the cleaning, sterilising and storing of instruments. Staff described these procedures to us confidently.

The dental team were qualified and maintained their continuous professional development (CPD) as required by the General Dental Council (GDC). The practice had arrangements for monitoring the quality of the service including audits of patients' dental records. The practice had suitable arrangements for assessing and reducing any risks to people using the service, or to the staff.