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Reports


Inspection carried out on 18 December 2012

During a routine inspection

The patients we spoke with felt the staff treated them in a friendly and respectful manner. One person said, "The staff are very friendly and professional".

Patients told us they were very satisfied with their dental treatment. One said, I'm very happy with my treatment, I never feel rushed".

We discussed infection control and the sterilisation of equipment and instruments with a dental nurse. The nurse told us ��All the staff are trained in decontamination procedures.�� We were told staff prepared and cleaned the surgery between patients.

The records we saw showed staff had Criminal Records Bureau checks completed. Staff we spoke with told us about their induction, one member of staff told us, ��I was mentored by an experienced nurse.�� We saw staff records showing ongoing training had been completed.

The people that we spoke with told us they had never needed to complain. One person said, ��I have no complaints about my treatment.�� There was evidence in individual patient records complaints were taken seriously and dealt with to patient satisfaction.However there was no record made in the practice complaints log of actions that had been taken to resolve a concern raised.