We spoke with a member of staff who had recently undergone the induction programme. They told us that they had been supported by the practice manager. They felt that the induction had given them the correct information and training needed to competently carry out their roles and responsibilities.
We found that the provider now had an effective system to monitor the service that people received.
Staff felt supported by colleagues and the practice manager. We saw that staff had received appropriate training however at the time of our visit staff did not have any personal development plans in place.
Although people we spoke with were happy with the service, at the time of our inspection the provider did not have an effective system in place to regularly assess and monitor the quality of their service.
We found that people were involved in treatment planning and making decisions about their dental care. People told us that they received enough information about their treatment and they could always ask for an additional explanation if necessary.
We found the practice was clean and tidy. Infection control policies were followed and personal protective equipment was used appropriately by staff.