27 November 2015
During a routine inspection
We carried out an announced comprehensive inspection on 27 November 2015 to ask the practice the following key questions: Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Mydentist - Edgware Road – Westminster is located in the London Borough of Westminster and provides NHS and private dental services. The demographics of the practice is mixture of local families and working professionals. The practice is open 08.00 – 20.00 Monday to Friday, 09.00 – 17.00 Saturdays and 10.00 – 16.00 Sundays.
The staff structure of the practice comprises of nine dentists, one hygienist, three dental nurses, one trainee dental nurse, four receptionists and a practice manager.
Facilities within the practice include four treatment rooms, a dedicated decontamination room, an upstairs waiting area and a downstairs reception and waiting area.
The practice manager was the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
Before the inspection we sent Care Quality Commission (CQC) comment cards to the practice for patients to complete to tell us about their experience of the practice. We received 11 completed cards and spoke with five patients on the day of the inspection .The feedback we received for patients gave a positive view of the services the practice provides. All of the patients commented that the quality of care was good.
We carried out an announced comprehensive inspection on 27 November 2015 as part of our planned inspection of all dental practices. The inspection took place over one day and was carried out by a lead inspector and a dental specialist adviser.
Our key findings were:
- There were effective processes in place to reduce and minimise the risk and spread of infection.
- Patients’ needs were assessed and care was planned in line with best practice guidance such as from the National Institute for Health and Care Excellence (NICE).
- Patients were involved in their care and treatment planning.
- There was appropriate equipment for staff to undertake their duties and equipment was well maintained.
- Patients told us that staff were caring and treated them with dignity and respect.
- There were processes in place for patients to give their comments and feedback about the service including making complaints and compliments.
- Governance arrangements were in place and there was a clear vision for the smooth running of the practice.