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Mydentist - Croydon Road - Caterham

Reports


Inspection carried out on 21 August 2018

During a routine inspection

We carried out this announced inspection on 21 August 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Mydentist - Croydon Road - Caterham is in Caterham and provides NHS and private treatment to adults and children.

There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes 2 dentists, 2 dental nurses, 1 dental hygienists, and 1 receptionists. The practice has 2 treatment rooms.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Mydentist - Croydon Road - Caterham was the practice manager.

On the day of inspection, we collected 24 CQC comment cards filled in by patients.

During the inspection we spoke with 1 dentist, 1 dental nurses, and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday to Friday 08.30-17.30

Our key findings were:

  • The practice appeared clean and well maintained.
  • The practice staff had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice staff had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The practice was providing preventive care and supporting patients to ensure better oral health.
  • The appointment system met patients’ needs.
  • The practice had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice staff dealt with complaints positively and efficiently.
  • The practice staff had suitable information governance arrangements.

There were areas where the provider could make improvements. They should:

Review the practice's recruitment procedures to ensure accurate, complete and detailed records are maintained for all staff.

Inspection carried out on 3 December 2012

During a routine inspection

People who used the service told us that they were provided with good information about treatment options and the associated costs and were able to ask all the questions they wanted to.

People told us they felt they had enough time and information to make decisions about their treatments. Comments included; "The dentist always explains to me what treatment I need", "They put me at ease, both of them are brilliant� and "I get a treatment plan that tells me about my treatment and what it costs". People told us that staff were "Friendly" "Professional" and "Kind and polite".

People said they were treated with respect. One person told us that they thought the service was "Excellent" whilst another person said "I have been coming here for years and have had no problems with this practice".

People said that the appointment system worked well and that the service was clean and comfortable.