6 January 2014
During a routine inspection
We spoke to people in the waiting area and this was comfortable. People were able to relax before and after treatment.
People told us that they were able to make informed decisions. They said they had enough information to make a decision about their treatment options.
We were told that the dentist fully explained the options about any treatment they were being offered. People said they were able to ask any questions and that staff explained things to them clearly.
People told us the staff were friendly and that they were always treated respectfully. People said they knew how to make a complaint if they had any problems with the service.