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Archived: Bath Twerton Dental Centre

The provider of this service changed - see new profile


Inspection carried out on 9 March 2012

During a routine inspection

We spoke with three people attending the practice either for a routine check �up or treatment during our inspection visit.

Everyone we spoke with were complimentary about the staff working at the practice. They described them among other things as �helpful�, �friendly�, �kind� and �caring�.

People told us they had no difficulty arranging appointments.

The people we spoke with who had received treatment told us they were always given detailed information about why it was needed and any available options were discussed with them. They told us they were always asked about their medical history. They said that if they needed treatment they were given printed plans that set out what treatment was required and its cost if applicable. They also told us that they were given comprehensive advice about oral health and hygiene.

ADP Twerton registered with us in August 2011. At this time they declared non compliance in a number of outcome areas. We found that the provider had taken action in most cases to ensure that they were compliant.

We found that the practice has yet to undertake an audit in relation to infection control and found there were some areas that needed to be improved.